DO NOT USE THE HAND WHEEL to pry the needle out. In the event your fabric is pulled down into your throat plate and the machine jams, TURN OFF YOUR MACHINE and remove the needle from the needle bar.Replacing needles are the least expensive thing you can do to take care of your machine and prevent damage to your project. Oil your machine and change the needle after every 6-8 hours of sewing.If you do break a needle, please be sure to find and remove all the pieces. Please, Please DO NOT SEW OVER PINS!!! You risk breaking a needle which could injure you and damage your machine.Surge protectors….a MUST for all computerized machines.Printable version of the above information Click on this link We will call for approval for service costs greater than total of $100. We don't not call for approval of replacement parts and labor for any amount $100 or less. We will send any accessories not needed home with you.

If the issue is with the cover stitch or the chain stitch, we will need those plates and feet, along with a sample.

If the machine having issues, please bring a sample.

Bring your all-purpose foot and stitch plate.

Bring the machine, foot control, and power cord.

When bringing in your serger for service, please include the following items: We will send any accessories not needed home with you.

If your machine has visual issues with stitching, please bring in a sample.

Make sure the standard Zigzag needle plate is on the machine.

It is also helpful to us if you have a piece of fabric and stabilizer pre-hooped & ready to go.

If you are bringing in the embroidery unit, bring your large oval hoop.

If you are bringing in the embroidery unit, bring the embroidery foot that came with your machine (#15 or #26) and the embroidery bobbin case with a bobbin loaded with your bobbin thread.

If your machine came with an Automatic Buttonhole foot (the long black one), bring that one instead of the short one.

Bring the machine, foot control power cord, bobbin, and bobbin case.

When bringing your sewing machine in for service, please bring the following with you:

Taking apart a betinia sewing machine